Exchanges & Refunds:

We will offer you an exchange or refund if you receive a item that is damaged or faulty.  Please note that this is subject to inspection. Items are non refundable otherwise & all sales are final - please email thelittlehouseofrainbws@outlook.com within 7 days of delivery.

As a small business I regret that I cannot refund items that are simply 'unsuitable' as I provide as much information as we can about them when listing them in my shop. Please also note we do not offer exchanges & refunds on sale items. If you have a specific request then please pop me over a message. 

If you have any questions or queries simply email me at thelittlehouseofrainbows@outlook.com & I'll be happy to help.

We take the utmost care when packing your order and all items are carefully wrapped and checked prior to sending. We are not responsible for damages in transit.

Shipping & Taxes:

All items are shipped through Royal Mail Tracked 48 service. We aim to ship your order within 2-14 days from receiving it.

International:

We ship worldwide and prices are subject to location, as you checkout you will be able to see the correct pricing information for your country.

Please order carefully as international orders are unable to be refunded, exchanged or replaced.

By placing an international order you are acknowledging that you may have to pay duty taxes. Please ensure you are aware of any possible charges you may incur in order to receive the goods.

Shipping Lead Times:

Please visit the Royal Mail website to enquire about lead times. Once your order has been fulfilled on our end and you have received your tracking details, your order is the responsibility of Royal Mail and any lost or damaged items are to be lodged via their website or phone.

Product Information:

Bedding and Swaddles are produced in small batches to keep our wastage down.  This means there may be some slight colour differences between different batches or products due to them being produced at different times.  We try our best to keep them consistent and true to colour both in person and online.